Taco Bell Just Announced a Major Drive-Thru Change

Taco Bell announced a major drive-thru change, incorporating AI technology to streamline the ordering process and improve customer experience.

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Restaurants are increasingly using AI to simplify tasks, with Domino's and Chipotle testing AI for administrative and kitchen tasks, respectively.

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AI-powered assistants in drive-thrus help workers focus on food preparation and dine-in guests, but can encounter technical issues.

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McDonald's recently pulled its AI-powered drive-thru technology due to various issues, while Taco Bell is expanding its AI initiative.

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Taco Bell's Voice AI technology will be used in hundreds of drive-thrus nationwide, aiming for improved order accuracy and shorter wait times.

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Yum Brands!, which owns Taco Bell, KFC, and Pizza Hut, is pursuing an "AI-first strategy" to enhance food service operations.

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Lawrence Kim, Chief Innovation Officer of Yum! Brands, expressed confidence in the effectiveness of their Voice AI technology after years of testing.

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The AI rollout will continue through 2024, with plans for global expansion. KFC locations in Australia are already testing this technology successfully.

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